We are hiring!
Operations & Customer Success Manager
Are you a client-oriented professional who wants to make a global impact on agriculture? Do you believe that farmer professionalism is key to transforming the agricultural sector? Do you have a talent for turning challenges into opportunities? Are you able to listen to our clients and provide the support that will help them succeed? Then we are looking for you!
Who we are
We are a fun, international team based in Utrecht and we are working to help the world. SCOPEinsight is a social enterprise dedicated to improving the lives of farmers and food systems in emerging markets through its focus on professionalizing agribusinesses. SCOPEinsight provides business intelligence to create opportunities in agriculture by measuring the level of professionalism of farmers and their organizations, agribusinesses. SCOPEinsight has a standardized and scalable approach to measure and benchmark how agribusinesses are managed. Since 2010, SCOPEinsight has trained over 700 assessors, 4000 assessments were conducted in 40 countries spanning 19 agricultural sectors and reaching over 9.3 million farmers worldwide. Our clients include global agribusinesses, NGOs, financial institutions as well as multilateral development and food security organizations.
To expand our business, we are looking for an Operations & Customer Success Manager to guide and work in close collaboration with our clients in the implementation of the SCOPE tools and services in their projects.
Who you are
You are a self-starting, versatile, for-profit and multitalented professional with an affinity for agricultural challenges in developing countries. You have a ‘can-do’ and hands-on mentality and are able to focus on content and details, maintaining the overview while managing several projects simultaneously. You can connect and communicate clearly with people from different (rural) backgrounds and countries. You take initiative and are analytical and practical at the same time; you are inquisitive, like to get things done and actively seek to improve processes. You like the challenge of multi-tasking various projects in an international context.
What you’ll do
Your primary role will be to guide and closely collaborate with our clients in the implementation of the SCOPE tools and services in their projects. This entails overseeing the planning of assessor trainings and providing practical support during the assessment process. You will ensure that other members of the SCOPEinsight team deliver complementary services such as Business Intelligence products. You will manage the quality control of our products and services as well as their timely delivery. You are proactive in suggesting more efficient procedures, thriving for operational excellence. You have a pivotal role in making sure that the clients are happy!
From the start, you have a keen eye for new opportunities with existing clients, in which you will closely liaise with Business Development and Sales. You will also inform our IT and Business Intelligence departments about the needs of the clients. You will report to the COO and will supervise the Project Support Officer.
As SCOPEinsight is a small and entrepreneurial company, each team member will be involved in various tasks beyond the formal job description.
What you’ll need
- A multi-lingual talent: excellent use of the English language, and Spanish and French
- A keen eye for quality, following Quality Management Systems and improving them where needed
- Experience in international businesses is a plus
- Minimum of four years’ work experience (preferably in the sector)
- Experience (and comfort) with working with different IT software, ranging from CRM/Project Management, Microsoft Office, SCOPEinsight’s systems, helpdesk software, and various digital platforms
- A university degree (international relations or similar)
We offer a professional, informal and dynamic working environment in a young social enterprise, with a small team of motivated and dedicated colleagues. SCOPEinsight has broad international exposure and the real potential to have a substantial global impact in the agriculture sector in developing countries. We are active in a sector of great importance in today’s global issues.